Effective Date: 1st October 2025

At Dairynex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you enroll in our online dairy training programs, use our website, or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details when you register or purchase a course.
• Account Information: Username, password, and profile details used to access training materials.
• Learning Data: Course progress, test scores, attendance, and feedback related to your training.
• Technical Information: Device type, browser, IP address, and usage patterns when accessing our website or platform.

2. How We Use Your Information

Your information is used to:

• Provide access to online courses and training materials.
• Process payments and issue receipts.
• Track course progress, test results, and certification.
• Send important updates about enrollment, schedules, and policy changes.
• Improve our services, content, and website functionality.
• Respond to inquiries and provide support.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only in the following cases:

• Service Providers: Trusted third-party vendors such as payment processors and hosting services.
• Legal Obligations: If required by law, regulation, or government request.
• Certification Bodies: To issue certificates or verify course completion (if applicable).

4. Data Security

We use appropriate technical and organizational measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Learning records and certificates may be retained for accreditation and verification.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or correct your personal data.
• Request deletion of data (subject to legal and academic requirements).
• Opt out of non-essential communications such as marketing emails.

To exercise these rights, contact us at info@dairynex.com

7. Cookies & Tracking

We use cookies and similar technologies to improve user experience, analyze traffic, and enhance course delivery. You may disable cookies via browser settings, but this may affect site functionality.

8. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted with an updated effective date.

9. Contact Us

Email: info@dairynex.com
Phone: +94 77 847 5184