Effective Date: 1 st October 2025

At Dairynex, we respect your privacy and are committed to protecting your personal information. This
Privacy Policy explains how we collect, use, store, and protect your data when you enroll in our online
dairy training programs, use our website, or interact with our services.

1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing address, and payment details when
you register or purchase a course.

Account Information: Username, password, and profile details used to access training materials.Learning Data: Course progress, test scores, attendance, and feedback related to your training.
Technical Information: Device type, browser, IP address, and usage patterns when accessing our website
or platform.

2. How We Use Your Information
Your information is used to:
Provide access to online courses and training materials.
Process payments and issue receipts.
Track course progress, test results, and certification.
Send important updates about your enrollment, course schedules, and policy changes.
Improve our training services, content, and website functionality.
Respond to your inquiries and provide support.

3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information only in
the following cases:
Service Providers: With trusted third-party vendors (e.g., payment processors, hosting services)
necessary to deliver our services.
Legal Obligations: If required by law, regulation, or government request.
Certification Bodies (if applicable): To issue certificates or verify course completion.

4. Data Security
We use appropriate technical and organizational measures to safeguard your personal data against
unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot
guarantee absolute protection.

5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this
policy, or as required by law. Learning records and certificates may be retained for accreditation and
verification purposes.

6. Your Rights
Depending on your location, you may have the right to:
Access, update, or correct your personal data.
Request deletion of your data (subject to legal and academic record-keeping requirements).
Opt out of non-essential communications such as marketing emails.
To exercise these rights, please contact us at info@dairynex.com

7. Cookies & Tracking
Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and
improve course delivery. You can adjust your browser settings to refuse cookies, but this may limit site
functionality.

8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with
the updated “Effective Date.”

9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: